Platform How Tos & Tutorials  |   How To Reply To And Delete Comments

How To Reply To And Delete Comments

There may be occasions where you want to reply to or delete donor comments on your live donation page. 

How to reply to donor comments

  1. 1
    Log in to the GiveEasy platform
  2. 2
    Go to https://service.giveeasy.org/Campaigns/Comments/Manage 
  3. 3
    Here you will see all your comments listed from newest to oldest (you can change this by changing the sort by filter in the top right hand corner of the table) 
Sort Comments
  1. 4
    If you cannot see the comment you are wanting to reply to you can also search for this comment using the search bar beside the sort by filter.
  2. 5
    Once you have found the comment you wish to respond to click the ‘Reply’ button that sits below the comment.
Reply To Comment
  1. 6
    Add your reply and click publish. 
Publish Reply To Comment
  1. 7
    You will now see 3 dots that sit below the comment on the live donation page in the bottom right hand corner of the comment. When you click this you will see your response to the comment. 
Live Reply To Comment

How to delete donor comments

  1. 1
    Log in to the GiveEasy platform
  2. 2
    Go to https://service.giveeasy.org/Campaigns/Comments/Manage 
  3. 3
    Here you will see all your comments listed from newest to oldest (you can change this by changing the sort by filter in the top right hand corner of the table) 
Sort Comments
  1. 4
    If you cannot see the comment you are wanting to reply to you can also search for this comment using the search bar beside the sort by filter.
  2. 5
    Once you have found the comment you wish to delete. Click the delete button on the right hand side of the comment. 
Delete Comment
  1. 6
    A confirmation pop up will appear, confirming that you wish to delete the comment and highlighting the fact that you cannot undo this action. Click the ‘Delete’ button.
Confirm Delete Comment

The comment will no longer display on the donation page. 

 Mark lesson complete